Refund & Cancellation Policy

Before Work Begins

If you cancel before a linguist has been assigned to your order, you receive a full refund, less any payment-processing fees that cannot be recovered. Email support@boomtranslate.com with your order reference to request a cancellation.

After Work Begins, Before Delivery

If translation has started but isn't yet delivered, we refund the untranslated portion of your order on a pro-rata basis. Work that has already been completed and reviewed is billable. If you selected a Priority or Rush tier, that surcharge is non-refundable once the expedited slot has been reserved, even if you cancel before delivery.

After Delivery

Once your order has been delivered, it is non-refundable. Instead, it's covered by the two guarantees below.

Our Revision Guarantee

For 30 days from delivery, we provide free revisions for accuracy, formatting, or omission issues in your translation. Changes to the source document, or new requirements not part of your original order, are billed as new work.

Our Acceptance Guarantee

If a US government agency, court, or academic institution rejects a BoomTranslate certified translation specifically for translation quality or certification format, we re-translate and re-certify the document at no charge, or refund that document in full — your choice. This guarantee does not cover rejections for reasons unrelated to the translation itself, such as submitting the wrong document, an expired source document, or a change in the receiving agency's policy after delivery.

Interpreting Bookings

Because an interpreter's time is reserved specifically for your session:

• 48 hours or more before your session: full refund.
• Within 48 hours: 50% of the session fee applies.
• Within 12 hours, or a no-show: the full session fee applies.

Apostille & Third-Party Fees

Apostille handling and any associated state filing fees are pass-through costs. Once your apostille request has been submitted to the issuing authority, these fees are non-refundable.

Chargebacks & Disputes

If something about your order isn't right, please contact us first at support@boomtranslate.com — we offer a documented resolution process (revision, re-certification, or refund, as applicable above) before any payment dispute is filed.

How to Request a Refund

Email support@boomtranslate.com with your order reference number and the reason for your request. We aim to respond within one business day.